“We are very impressed with the CPFD support…”
Our clients love the support they get from us. We realize that’s a bold statement, but based on the regular, excessively-positive feedback we receive from the Barracuda Virtual Reactor user community, we know it’s true. Here is what you can expect from our support team:
Unlimited Access to Support Site Resources
All Barracuda Virtual Reactor licensees have 24/7 access to all of our support resources including the Customer Support Login section of our website. Online support resources include:
- Software user manual
- Training class materials
- Training videos
- Resource finder tool
- Frequently Asked Questions
- How-to’s including post-processing scripts and tips
- Access to Tecplot support and training videos
Live Support from Engineers
Prefer to speak with a human? You can1 ! Live support is available by phone, email and web-submission, Monday – Friday 8:00 AM – 6:00 PM Central Time2. There are several ways to contact us including:
- Email: firstname.lastname@example.org
- Phone: +1-713-429-1252
- Web submission
Have a question about software usage, physical or numerical models, or how to best ensure your simulation is a useful and efficient reflection of reality? Then talk to a member of CPFD’s support team! Support staff include engineers with decades of industrial experience who use Virtual Reactor on a daily basis. Our support team takes pride in your success.
Could you use additional help, either for a specific project or on an ongoing basis? Premier support contracts enable us to do work on your behalf, and can be customized to help you meet your specific goals. Sample premier support activities include:
- CAD creation
- Model setup assistance
- Overflow hardware and licensing capacity
- Post-processing automation
- Custom consultation
Learn more about our training and technology transfer programs here, or contact us to discuss how we can best support your unique situation.
In my experience, there isn’t another company in the CFD business with the same level of support and involvement in their clients’ problems. Dr. Nicolas Torres Brauer Universidad Autónoma de…
The CPFD Software staff has been amazing and Barracuda itself has been a very useful tool for us to use. Matthew Hamilton, University of Utah
[The CPFD team is] very approachable… The software support has been excellent… They take a great amount of interest in what we do… the interaction that GreatPoint Energy has had…
“I just love how [the CPFD support] worked out…”
1 Live support is generally available to clients with term licenses or software maintenance contracts. Conditions apply.
2 The CPFD technical support team prides itself on responding to support issues within one business day whenever possible. Live technical support may be delayed during U.S. holidays, company holidays and company special events. Non-US clients who purchased their licenses through an international distributor should contact their local distributor for in-country support.